You are more than welcome to return unused items back to West End Outdors within 14 days of delivery for a refund, or within 28 days of delivery for an exchange or store credit.

• 14 days to return unused item for a refund, 28 days for an exchange or store credit. All items must be in an unused condition and in their original packaging.
• Customer pays for shipping to return items

What Can or Can't be Returned?

We are unable to accept a return on any of the following items

• Books, CDs or DVDs to prevent copying of information
• Consumables, e.g. Food and Batteries
• Underwear
• Cut lengths of rope
• Gift Cards/Vouchers

We will accept any other unused items for return/exchange.
Please take reasonable care of the goods, as we are entitled to deduct an amount from the refund due to your poor handling.
Examples of common issues that can be avoided: contact with dirt, chalk dust, animal hair or carpet fluff. Damaged product packaging, ripped bags, tape or return shipping labels directly attached to the product packaging (e.g. shoe boxes).

Climbing Safety Equipment

You can return Climbing Safety Equipment to us, however we are very strict on condition. Everything must be as it was received, with all labels, tags and packaging still on the product. Ropes must not be unpacked or uncoiled. If we feel that the product has been used or is not as supplied we will refuse the return/exchange on safety grounds.

Return Details

From receiving your order you have 14 days to have it in the post to us for a refund, or 28 days for store credit.

We will refund the card which was used to place the order. Store credit is issued as a gift code that can be used at checkout and is valid for 12 months.
We endeavour to process your refund or store credit within 2 working days of us receiving the goods. This should be well within your Statutory Rights of 14 days having left your possession. 
Unless you specifically cancel your entire order by emailing us with your name, order number, address and details of the cancelled item/s, you will not receive a refund for the basic rate of outgoing postage. Cancelling only applies to UK orders.