What is our Refund policy?
A full refund or, if preferred, exchange of equal value is guaranteed for customers returning products within 14 days of delivery when purchased through the website or phone orders via the shop. A full refund or, if preferred, exchange of equal value is guaranteed for customers returning unopened products, or items with a proven fault within 28 days of purchase or delivery.
If any exchange or refund is required then you should return the item to us, ensuring a copy of an email or confirmation. Items must be returned by Recorded delivery and clearly marked for the attention of the Mail Order Dept. We will credit the card we have on file as soon as the item is returned to us – the refund however may take up to 21 working days to appear on your statement due to the difference in bank transfer procedures. If original payment was made via PayPal we will credit the PayPal account that the order was placed.
To initiate a refund please call us on 03301334040.